We currently are roasting every Tuesday and Thursday, and ship orders Monday, Wednesday, and Friday. Depending on when your order comes in (and where you are located), it typically will take from 2-5 business days to receive your order. But we'll let you know as soon as it ships!
For the time being, we are utilizing the United States Postal Service (USPS) for our shipping, and we have implemented a flat-rate shipping structure (for orders under $35) in order to get you the least expensive shipping option possible, and the fastest delivery. We absorb a significant portion of the shipping cost in order to keep our products within your budget, and in your cups.
The short answer is yes. However, we can only cancel orders prior to their fulfillment, as we roast to order all of our coffee. This means if we have already begun roasting your order, we cannot cancel it. You can email us at support with a cancelation request should you need to cancel your order, and we will contact you ASAP with the status of your order. Please include your order number in the email.
Due to the expiry nature of coffee, and our inability to ensure it is handled and/or prepared in the appropriate manner, we do not offer refunds on coffee beans. There are simply too many variables out of our control that can contribute to you being dissatisfied with our product. Follow those brew guidelines though here! :(
If you are dissatisfied with any non-coffee product you purchased through our online store, you may return the product within thirty (30) days of the date you received the product by contacting our returns department, and following the shipping instructions we supply. After we receive your returned product, and determine that all of the required original packaging and unused portions are included, we will issue you a refund for the price you paid for the product (less any applicable shipping and handling charges). If you do not comply with the terms of this section, you will be ineligible to receive a refund.
We roast at our retail/production space located at 381 Edgewood Ave. SE Atlanta, GA 30312. We are open Tuesday - Friday 8am-3pm | Saturday - Sunday 9am-3pm. Watch the coffee you're drinking being roasted!